Battery Returns & Warranty

This policy covers batteries purchased from PSM Workshop at 172K Marua Road, Ellerslie, Auckland 1051, New Zealand. It sits alongside your rights under the New Zealand Consumer Guarantees Act 1993, which are not affected by anything below.

Your rights under the Consumer Guarantees Act

Batteries we sell must be of acceptable quality and fit for their normal purpose. If a battery fails to meet these guarantees, you are entitled to a remedy. Please contact us and we will work through the appropriate remedy with you.

Manufacturer warranty

Batteries are covered by the manufacturer's warranty. The specific warranty period and terms depend on the battery model and how it is used (for example, private versus commercial use). We will confirm the applicable warranty when you purchase, and warranty assessment is carried out by us or the manufacturer.

A warranty claim generally requires the battery to be tested. Faults caused by factors outside the battery itself — such as a charging-system fault, deep discharge, physical damage, or incorrect application — may not be covered by the manufacturer's warranty. Where a fault is found to sit outside warranty, we will explain this before any chargeable work.

Change-of-mind returns

If you have bought the wrong battery or changed your mind, contact us as soon as possible. Unused batteries in their original, resalable condition may be returned or exchanged at our discretion. Batteries that have been installed, charged, or used cannot always be returned for change of mind, as fitting and use affect their condition — we will discuss the options with you.

Choosing the right battery

If you are unsure whether a battery suits your vehicle, please contact us before purchasing and we will help you confirm the right fit. When you check out, you confirm that the battery you have selected suits your vehicle. If you would like us to confirm compatibility, get in touch and we will help.

Fitting, collection and delivery

Free collection is available from our workshop. Fitting, Auckland delivery and nationwide freight are available; where a charge applies we confirm the exact amount with you before payment. We do not add a fitting or delivery charge to your order without confirming it first.

How to make a claim or return

Contact PSM Workshop on 09 579 7169 or email admin@psmworkshop.co.nz with your order reference. Please keep your order reference and proof of purchase, as they help us process a return or warranty claim quickly.

For any questions about this policy, please contact us.